Shipping Rates
- We offer free shipping within the United States for orders over $200. For orders below $200, the shipping cost will be calculated based on the weight of the package and the destination address.
Standard Delivery
- Orders placed by 1pm EST Monday–Friday will be delivered within 3–5 business days. Orders are delivered Monday–Saturday to residential addresses and commercial addresses.
- Pending availability and credit card verification, orders will arrive within 3-5 business days.
- Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses require additional processing time.
- Please note that free shipping is not available for shipments to Alaska, Hawaii, US Territories, and APO/FPO addresses.
Express Delivery
- Orders placed before 1PM (ET) will arrive within 1-2 business days pending availability and credit card verification.
- Orders placed by 2pm EST Monday – Thursday will be delivered within 1-2 business days , and orders placed by 2pm EST on Friday will be delivered within 2-3 business days. (We don’t offer Express shipping service to Alaska and Hawaii at this time.)
- Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.
- Not available for all items on site. Please see product details as shipping restrictions may apply.
Shipping Policy
Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.
Lost Packages
Unfortunately, we are not responsible for packages that may become lost in transit. Locating the package is the recipient's responsibility. We will, however, do everything in our power to assist you.
We ask that you select a secure delivery address, and preferably one where someone is able to receive your package directly.
Buy Online, Pick Up in Store
- In store pickup service is available at rue de can and rdc. square stores.
- Orders must be placed by 4PM local time for same day pick up.
- When your order is ready, you'll receive an email confirmation that it can be picked up.
- Photo ID is required for store pickup.
Sales Tax
Sales tax will be charged on orders shipped within the US, except Alaska, Delaware, Montana, New Hampshire, and Oregon.
INTERNATIONAL DELIVERY
Customs Tax NOT Included
CUSTOMS POLICY
Import duties and taxes are the responsibility of the recipient and are collected at the time of delivery.
These charges are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier/customs office.
If the recipient refuses delivery of their order for any reason, your package will be considered abandoned and disposed of by the shipping carrier and therefore, your order is not eligible for a refund.
The customer is responsible for paying for shipping costs for returning any item/s.
Shipping costs are non-refundable.
Once an order has been processed and leaves our facility, the order can no longer be cancelled.