FAQs
Q: What is your return policy?
A: Our return policy lasts for 14 days. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
Q: What are the requirements for a return?
A: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Q: What do I need to complete a return?
A: To complete a return, you will need a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
Q: How will I receive my refund?
A: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Q: What if I haven't received my refund yet?
A: If you haven't received your refund yet, check your bank account first, and then contact your credit card company. If you've done all of this and still haven't received your refund, please contact us at customer.service@ruedecan.com.
Q: Can I return sale items?
A: Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Additionally, items marked as final sale cannot be refunded or exchanged.
Q: Can I exchange a defective or damaged item?
A: Yes, we only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at customer.service@ruedecan.com first, and we will provide the return address.
Q: How do I return a product?
A: To return your product, please contact us at customer.service@ruedecan.com first, and we will provide the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Q: Should I use a trackable shipping service or purchase shipping insurance?
A: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
