We'll send you a tracking number as soon as we ship your order so you can see exactly where it is. If you haven't received a tracking number yet, chances are, your order hasn't been shipped yet. If your shipping status reads "Delivered", but you still haven't received your order, contact us here with your order number so we may further assist you.

If your order has not shipped yet, send us an email at customer.service@ruedecan.com with your order number, and we'll cancel your order for you with a full refund. 

If your order has already shipped, we would not be able to cancel it. After receiving your order, you are welcome to return the items. 

We currently accept Visa, Mastercard, American Express, and JCB.

There is a space for you to input your discount code on the right side of the check out page. Type in your discount code or copy and paste it in, then click 'Apply'. Be sure to input the discount code exactly as shown. 

Discount (or coupon) codes are limited to one per customer. Only one code may be used per check out. Discount codes do not apply to sale items. Not all codes come with an expiration date, but be sure to double check! 

Yes! We ship to most major international locations. If you're unsure, feel free to contact us here. Shipping rates and times will vary depending on location. 

We'll send you your tracking number as soon as your order has been shipped! You'll be able to find it in the shipping confirmation email we'll send you. 

You have up to 14 days from the date your package is delivered to return your items. To be eligible to receive a refund, all items must be unused and in the same condition that you received them. Items must also be in their original packaging with all tags and labels. All sale items are final and cannot be returned.

We will not cover shipping costs for returning your items. If you would like to return your items, send us an email at customer.service@ruedecan.com and we'll send you further instructions!

You can view our full refund policy here.

We are able to replace items if they are damaged. Send us an email at customer.service@ruedecan.com and we'll be happy to help.

If you would like to exchange an item for a different color or size, you will have to return the item and place a new order.

If an item is out of stock, it means we don't currently have any in our inventory or it has been discontinued. When (or if) we restock depends on the particular item. If you're really heartbroken about it, feel free to contact us here and let us know. We love to know what our customers are looking for.