We accept returns via mail or in store. Returns are eligible for a refund and exchange if they are made within 14 days of delivery. Returned items must be presented in the same condition as when they were received: unworn, undamaged, unaltered, and with the original tags, packaging (if applicable) and proof of purchase. Returns that do not meet this policy will not be accepted and will be sent back to you.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
If you need to return, send us an email at customer.service@ruedecan.com first and we will provide the return address.
Customers are responsible for covering the return shipping expenses.
To make sure all of our customers have the best shopping experience, we may restrict or refuse future transactions if we identify an unreasonable return pattern.
When trying on footwear, please do so on a soft, carpeted surface so that the soles are not damaged and return them in their original shoe box (shoe boxes cannot be used as shipping boxes).
rue de can does not accept price adjustments.
Please allow 7 business days from the time we receive your return for it to be processed. We always try to be as fast as possible, but during busy periods (such as holidays and sales), it can take a little longer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return approval is at the discretion of our operations team and rue de can reserves the right to deny any return that does not comply with our policy. Denied returns will be shipped back to the customer.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer.service@ruedecan.com
Sale items
Items discounted by more than 50% cannot be refunded or exchanged.
Final Sale - Items marked as final sale cannot be refunded or exchanged.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customer.service@ruedecan.com first and we will provide the return address.
Customers are responsible for covering the shipping expenses for exchanges.
Shipping
To return your product, please contact us at customer.service@ruedecan.com first and we will provide the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.